Shipping, Delivery & Refund Policy

 

UK & Ireland Orders :

  • Please allow 1-3 working days to process your order. For custom wig orders allow 10 working days
  • Shipping fees: UK £8, Ireland £20
  • All orders will be delivered via DHL Express delivery service
  • You will receive a tracking number via email once your order has been dispatched
  • Please allow 1-3 working days to receive your order upon dispatch
  • A signature will be required upon receipt

Please note, Pure Hair London Ltd is not liable for any delays to the delivery of your parcel. Once your order is dispatched our chosen courier service is liable for ensuring your delivery is delivered within the above timescales

International Orders

  • Please allow 1-3 working days to process your order. For custom wig orders allow 10 working days
  • Shipping fees: Europe, USA & Canada £28. Rest of the world £45
  • All orders will be delivered via DHL Express delivery service
  • You will receive a tracking number via email once your order has been dispatched
  • Please allow 2-6 working days to receive your order upon dispatch
  • A signature will be required upon receipt
  • Any custom charges on orders placed must be paid for by the recipient. Pure Hair London is not responsible for these charges and have no control over the costs, as customs policies and import duties vary from country to country

Please note, Pure Hair London Ltd is not liable for any delays to the delivery of your parcel. Once your order is dispatched our chosen courier service is liable for ensuring your delivery is delivered within the above timescales

Refund Policy

Due to the nature of our products we operate a no refund policy. If anything is unclear or you have  questions feel free to contact our customer support team.